Privacy Policy

This Privacy Policy explains how Enchanted Tumblers collects, uses and protects your personal information when you visit our website, place an order or contact us.

By using our website, you agree to the practices described here.

When you place an order, we collect the details needed to fulfil it: your name, delivery address, email address and payment information. Payments are handled by our payment providers, so we never see or store your full card details.

If you contact us or sign up for updates, we collect your name, email address and the content of your message.

Like most websites, we also collect basic technical information (such as browser type and pages visited) to help us understand how the site is used and keep it running smoothly.

Visitor statistics: we count visits to our website using our own privacy-conscious, cookie-free statistics. We do not use cookies, advertising pixels or third-party analytics services for this. To estimate how many different people visit each day, we create a scrambled visitor identifier from limited technical information (your IP address and browser details, combined with the date and a secret value). Your raw IP address is never stored, and the identifier changes each day. We only record which page was visited and when.

These figures are estimates: a returning visitor may be counted again on a different day, and people sharing the same internet connection and browser may be counted as one. The statistics are visible only to the shop owner and are not used for advertising or to contact you.

We use your information to process and deliver your order, personalise your tumbler exactly as you've asked, and keep you updated on your order's progress.

If you've asked us to, we may also send you occasional updates about new designs, collections and offers. You can opt out of these at any time by using the link in any email or by contacting us.

We will never sell or rent your personal information to anyone.

We share your information only with the parties who need it to complete your order: our payment processor to take payment, and our delivery carriers to get your parcel to you.

We may also disclose information if required by law or to protect our rights.

We take reasonable technical and organisational measures to protect your personal information, including encrypted connections for all payments and browsing.

We keep your order information only for as long as we need it for tax, accounting and legal purposes, after which it is securely deleted.

You may request a copy of the personal information we hold about you, ask us to correct anything that's wrong, or ask us to delete your information — just contact us and we'll take care of it.

If you'd rather we didn't use your information for marketing updates, let us know at any time and we'll stop.

If we update this Privacy Policy, the new version will be posted on this page. Continued use of the website after changes are posted means you accept the updated policy.

Questions about your privacy or this policy? Reach us through our Contact Us page — we're always happy to help.